Personal Data Protection

Iddompet Privacy Policy – How We Protect Malaysian Users' Data

Iddompet takes your privacy seriously. This document explains in detail what information we collect, how it is used, and your rights as a user of our platform.

Last Updated: 1 January 2026
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iddompet Privacy Commitment

By registering or using the iddompet platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. We do not sell your personal data to any third parties.

1
Introduction & Scope of This Policy

This Privacy Policy ("Policy") is published by iddompet ("we", "Platform") and describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the iddompet website, iddompet mobile app, and all related services.

Your privacy is not just a legal obligation at iddompet — it is a core value we uphold. We believe you deserve to know exactly how your data is handled, and we are committed to being transparent about this without hiding behind confusing technical language.

This Policy applies to all iddompet platform users, including website visitors, registered members, and those who have completed the KYC verification process. If you have any questions about this Policy, our team is ready to assist via the available support channels.

2
Types of Information We Collect

Iddompet collects the information necessary to provide a secure and effective service. The following are the categories of information we collect:

Data Category Examples of Information Collection Methods
Identity Full name, IC/passport number, date of birth, gender Registration form, KYC documents
Contact Email address, phone number, residential address Account registration, profile updates
Finance Deposit and withdrawal records, payment methods In-platform transactions
Technical IP address, device type, browser, operating system Automated system logs
Usage Game records, betting history, session duration Activity on the platform
Communications Support correspondence, feedback, complaints Interactions with our team

We do not collect more information than is necessary for the stated purposes. Some information (such as KYC) is mandatory to use certain features, while other information is collected automatically as you use the platform.

3
How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. iddompet uses your personal data for the following purposes:

  • Account management: Create, verify and maintain your iddompet account, including the KYC process
  • Service provision: Allow you to access and use all features on the iddompet platform
  • Transaction processing: Manage your deposits, withdrawals and financial records
  • Platform security: Detect, investigate and prevent fraud, hacking and account abuse
  • Legal compliance: Meet AML (Anti-Money Laundering) requirements and other applicable regulations
  • Customer support: Respond to enquiries, resolve complaints and provide technical support
  • Platform improvements: Analyse usage patterns to improve the user experience
  • Marketing communications: Send promotional information and updates (with your consent, which may be withdrawn at any time)
  • Responsible gaming: Monitor gaming patterns to identify potential issues and offer assistance

Iddompet does not use your data for any purpose beyond those stated above without first obtaining your additional consent.

4
Data Sharing & Disclosure

Iddompet does not sell, rent, or trade your personal data to any third party for their marketing purposes. However, there are certain situations where we need to share your information with specific parties:

  • Licensed payment processors: To securely manage your deposit and withdrawal transactions
  • Technology service providers: Cloud infrastructure, security and analytics providers bound by strict confidentiality agreements
  • Regulatory authorities: When required by law or a valid court order
  • Anti-fraud agencies: To protect the platform and other users from fraudulent activity
  • Merger or acquisition: In certain corporate situations, with privacy protections maintained

All third parties who receive your data are bound by strict data processing agreements and may only use that information for purposes we have authorised. iddompet remains accountable for the protection of your data even when it is processed by third parties on our behalf.

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Our Commitment

Iddompet has never and will never sell your personal data to advertisers, data brokers, or any commercial party unrelated to the operation of the platform.

5
Security & Data Protection

Iddompet implements multiple layers of security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

  • 256-bit SSL encryption: All data transmitted between your device and iddompet servers is encrypted using the highest industry standards — the same standards used by Malaysia's leading banks.
  • Encrypted data storage: Sensitive data is stored in encrypted form in databases secured with layered access controls.
  • 24/7 monitoring: Our security system continuously monitors platform activity to detect any suspicious access or activity.
  • Data segregation: Financial information, personal data and technical data are stored separately with distinct access controls
  • Two-factor authentication: You can enable 2FA for an extra layer of protection on your account.
  • Regular security audits: The iddompet system undergoes regular security assessments by independent parties.

While we implement robust security measures, no system can guarantee absolute security. You also play an important role in protecting your account — use a strong password, enable 2FA, and never share your login credentials with anyone.

6
Cookies & Tracking Technologies

The iddompet platform uses cookies and similar tracking technologies to enhance the user experience and analyse how the platform is used. Below are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Functional Cookies: Save your preferences such as language, display settings and game choices to deliver a more personalised experience.
  • Analytics Cookies: Collect information about how you use the platform to help us understand usage patterns and improve our services. This data is gathered in aggregate form and does not personally identify you.
  • Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the iddompet platform.

7
Data Retention & Deletion

Iddompet retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law.

  • Active account data: Retained for the duration your account remains active and updated in line with changes to your information
  • Financial transaction data: Retained for a minimum of 7 years in accordance with AML and tax-related legal requirements
  • KYC Records: Retained for the period specified by the relevant regulatory authorities
  • Support communication logs: Retained for 2 years from the date of last correspondence
  • Analytics data: Aggregated data that does not identify individuals may be retained for a longer period for business analytics purposes.

Once the retention period expires or upon your valid request, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity. This secure deletion process ensures your data cannot be recovered by unauthorised parties.

8
Your Rights as a User

As an iddompet platform user, you have the following rights regarding your personal data:

Right of Access

You may request a copy of the personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or incomplete, you may request that we update it.

Right to Erasure

You may request deletion of your data subject to applicable legal obligations.

Right to Object

You may opt out of data processing for marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request that we restrict the processing of your data in certain circumstances.

To exercise any of the rights above, contact the iddompet support team via live chat or email at [email protected]. We will respond within 30 business days from the date your request is received.

9
Children's Data Protection

The iddompet platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.

If we become aware that personal data of a child has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account.

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Warning for Parents & Guardians

If you suspect your child has registered an iddompet account, please contact our support team immediately. We will investigate and close the account, and delete all related data.

10
Privacy Policy Amendments

Iddompet reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. The "Last Updated" date at the top of this page indicates when this Policy was last amended.

When we make significant changes to this Policy, we will notify you via:

  • In-platform notifications on iddompet when you log in
  • Email to your registered email address
  • Updated date at the top of this page

Continued use of the iddompet platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how we manage your data.

11
How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how iddompet handles your personal data, please contact us through the following channels:

  • Live chat: Available on the iddompet app and website, 24 hours a day, 7 days a week.
  • Email: [email protected] — we will reply within 1–3 business days
  • FAQ Page: Please review FAQ page us for answers to frequently asked questions

For official requests related to data access, correction, or deletion rights, please clearly state the type of request and provide sufficient identity verification information so we can process your request securely and accurately.

This Privacy Policy should be read together with Terms and Conditions iddompet, which constitutes the complete user agreement.

How iddompet Protects Your Data

Privacy is not just a document at iddompet — it is a daily practice reflected in every technical decision and platform operation we make.

End-to-End Data Encryption

All information you submit to the iddompet platform is encrypted with 256-bit SSL before it leaves your device. This encryption ensures your data cannot be read by anyone who may intercept the connection.

Secure Data Storage

Your personal and financial data is stored in isolated databases protected by layered access controls. Payment information is not stored in iddompet's systems — only secure tokens from licensed payment processors are used.

No Data Sales

Iddompet has never and will never sell or rent your personal data to advertisers, data brokers, or any commercial third party unrelated to the operation of our platform.

Control Is in Your Hands

Through your iddompet account settings, you can update personal information, manage communication preferences and submit data-related requests — all in one convenient place.

Continuous Security Monitoring

The iddompet security system operates 24/7 to detect unauthorised access attempts, suspicious activity, and potential security threats — protecting your data even when you are offline.

Dedicated Privacy Support

The iddompet support team is trained to handle privacy-related enquiries and requests. We respond to data access requests within 30 business days as provided.

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Your Data Is Safe with iddompet

Register an iddompet account with confidence, knowing your personal information is handled responsibly and protected with the latest security technology.

256-bit SSL Encryption No Data Sales Secure KYC Full Privacy Control
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