Iddompet FAQ – Frequently Asked Questions & Complete Answers

Deposits via FPX, Touch 'n Go and GrabPay are typically credited to your iddompet account within a few minutes only after a successful payment. For direct bank transfers, the crediting period depends on your bank but is typically completed within 15 to 30 minutes. If your deposit has not been credited after 1 hour, contact iddompet support with your proof of payment.

Deposit limits vary by payment method and membership level. In general, the minimum deposit at iddompet is RM 20 to get started. Daily maximum limits depend on your account tier — VIP members enjoy higher deposit limits compared to regular members. You can view the specific limits for your payment method in the Deposit panel of your iddompet account.

iddompet does not charge any processing fees for deposits. The amount you enter is the full amount credited to your account balance. The only fees that may apply are those imposed by your bank or eWallet provider according to their own policies — iddompet has no control over those charges.

Successfully processed deposits cannot be cancelled as funds are credited to your iddompet account instantly. If you believe there is an error in the transaction — for example, an incorrect amount or a deposit to the wrong account — contact the iddompet support team immediately with your transaction reference and proof of payment for further investigation.

iddompet withdrawal requests are typically processed within 1 to 3 working hours after the request is approved. This period may vary depending on request volume and security review requirements. VIP members enjoy faster withdrawal processing. If your withdrawal has not been received after 24 working hours, contact support with your transaction reference number.

The minimum withdrawal at iddompet is RM 50. The daily maximum limit depends on your membership level — regular members have a standard daily limit while VIP members enjoy higher limits. To increase your withdrawal limit, you need to meet the VIP level requirements through qualifying wagering activity. Full limit details are available in the Withdrawal panel of your iddompet account.

There are several reasons a withdrawal may be rejected or delayed: (1) KYC is incomplete or unverified, (2) bonus wagering requirements have not been met, (3) bank account details do not match the name on your iddompet account profile, (4) suspicious activity has been flagged and requires a security review, or (5) the daily withdrawal limit has been reached. Please check each of these points before contacting support.

Bonus funds cannot be withdrawn directly. They must meet the wagering requirements specified in the terms of each promotion before they can be converted into withdrawable funds. These wagering requirements vary by bonus type. Check the full terms of each promotion on the Promotions to find out the specific requirements. Your own deposited funds that are not subject to bonus conditions can be withdrawn at any time.

Yes, all games in the Live Casino iddompet uses real dealers streamed live in high resolution. You can interact with the dealer via the live chat function. Game studios operate 24 hours a day, 7 days a week — meaning Live Casino tables are always available to you at any time.

All iddompet slot games and electronic games use Random Number Generator (RNG) verified by independent audit bodies. This ensures every spin or card hand is completely random and cannot be manipulated. For Live Casino games, fairness is guaranteed by the live video stream showing all dealer actions in real time.

Yes, iddompet fully supports gameplay from mobile devices. You can play directly from your mobile browser with no downloads required, or download the iddompet app optimized for Android and iOS from the Download. The iddompet App delivers a smoother experience with an interface designed specifically for touchscreens.

Most slot games at iddompet offer a demo mode that lets you play using free credits without making a deposit. This is the best way to understand the game mechanics, bonus features and volatility before playing with real money. Demo mode is available directly from the game catalogue — look for the "Demo" or "Try for Free" button on each game that supports this feature.

Login to your iddompet account and go to Account Settings → Security → Two-Factor Authentication. Enable the SMS OTP option to receive a 6-digit code each time you log in from a new device. 2FA is an extremely effective layer of protection — even if someone knows your password, they still cannot access your account without your phone. iddompet encourages all members to activate this feature.

Immediate steps: (1) Change your password right away via the "Forgot Password" option using your registered email. (2) Contact iddompet support via live chat and report the situation — state that your account may have been compromised. (3) Our security team will review your account activity logs, freeze any suspicious actions, and help you regain full control. Do not delay, as time is critical in security situations.

iddompet will never ask for your password, credit card number, or sensitive information via email, SMS, or WhatsApp. Official iddompet emails are only sent from the @iddompet.net domain. If you receive an email or message appearing to be from iddompet that requests sensitive information, or directs you to a website that does not start with iddompet.net — it is a phishing attempt. Report it to our support team immediately and do not click any links in that message.

The wagering requirement is the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM 50 bonus with a 10x wagering requirement, you must place a total of RM 500 in wagers before the bonus can be withdrawn. Requirements vary per promotion and are clearly stated in the terms of each offer on the Promotions iddompet.

Most iddompet bonuses are credited automatic once the specified conditions are met — no manual claim is required. For certain promotions that require a promo code, enter the code when making a deposit or in the designated section. Be sure to read the terms of each promotion as some offers have a limited claim period.

Yes, members of the iddompet VIP enjoy exclusive promotions and bonuses not available to regular members. These include special reload bonuses, higher-rate cashback, personalized birthday gifts, and invitations to exclusive events. The higher your VIP tier, the more exclusive the offers you receive. VIP promotions are sent directly to your account and can be viewed in your personal notification panel.

Disruptions during Live Casino games are usually caused by an unstable internet connection. Try these steps: (1) Check your internet speed — HD Live Casino games require at least 5 Mbps. (2) Try switching from WiFi to mobile data or vice versa. (3) Clear your browser cache and reload the page. (4) Close other tabs or apps using the internet. If the issue persists after trying all the steps above, contact iddompet technical support.

For live casino games, if your connection drops during an active round, the iddompet system will automatically complete the round based on the actual outcome — you will not lose any wagers already placed. For slot games, most providers save the game state and you can resume from where you left off once the connection is restored. Funds wagered during a disconnection are protected by the iddompet system.

The iddompet platform supports all modern browsers including the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, we recommend using an updated version of Chrome or Safari. For mobile devices, the iddompet platform is optimized for Android 8.0 and above and iOS 13 and above. If you are using an older device or browser and experiencing issues, consider updating or switching to a different device.